AMC CONTRACTS
The IT team your business needs, without hiring one.
A monthly retainer covers your hardware, software, networks, backups — and the phone call when something breaks. Written SLA, transparent scope, no hourly games.
WHAT IS AN AMC
A fixed monthly fee replaces three vendors and a lot of stress.
An Annual Maintenance Contract (AMC) is a fixed monthly fee that gets you a dedicated IT partner — the same way larger companies have an in-house IT department.
Instead of calling four people when something breaks, you call one. Instead of getting surprise bills every time a printer jams, you have one predictable line item. Instead of wondering if your backup actually ran, someone is checking.
For small businesses in Kerala, an AMC is the most cost-effective way to get serious IT support without hiring full-time staff.
CHOOSE YOUR COVERAGE
Three tiers. One conversation to find your fit.
Tier is determined by team size, number of locations, and how mission-critical IT is to your operations. We’ll recommend the right tier on the audit call — no upselling.
Starter
Essentials for small offices.
Up to 10 staff · single location
- Remote support within 4 business hours
- 1 scheduled onsite visit per month
- Hardware, software, and network coverage
- Microsoft 365 / Google Workspace administration
- Monthly health report
Growth
For businesses that depend on IT working.
10–25 staff · 1–2 locations
- Remote support within 2 business hours
- Weekly scheduled onsite visit
- Everything in Starter
- Backup management & disaster recovery drills
- Quarterly IT roadmap review
- Dedicated account contact
Enterprise
Full coverage for multi-branch operations.
25+ staff · multi-location
- Same-business-day onsite SLA
- Onsite engineer presence on request
- Everything in Growth
- Multi-branch network monitoring
- Procurement & lifecycle management
- Custom integrations & automation included
Pricing varies by team size, locations, and coverage scope. Quoted after the audit.
WHAT’S INCLUDED
Everything you’d expect from a real IT department.
Hardware support
- Laptop & desktop diagnostics, repair coordination
- Printer, scanner, peripheral support
- Replacement procurement at cost
Software
- OS reinstalls, patching, license management
- Microsoft 365 / Google Workspace administration
- Business application support (Tally, Zoho, others)
Network
- WiFi monitoring & troubleshooting
- Router, switch, firewall management
- ISP escalation on your behalf
Security
- Endpoint protection management
- Backup verification & restore drills
- User access reviews
Reporting
- Monthly health report
- Quarterly IT roadmap
- Asset register kept current
HOW WE WORK
Five steps from chaos to handled.
- 01
Audit
We review your current IT setup — free, no obligation.
- 02
Quote
Fixed-price proposal with scope, timelines, and SLAs in writing.
- 03
Setup
We implement, configure, and document everything end to end.
- 04
Train
Your team learns the new systems — and what to call us for.
- 05
Support
Ongoing AMC. We pick up the phone. You get back to your business.
IS AMC RIGHT FOR YOU?
Six signs you need an AMC, not another one-off fix.
If three or more of these ring true, an AMC will pay for itself within months.
- Someone in your team spends hours every week on IT issues instead of their job.
- You’ve called three different vendors for the same problem this year.
- You don’t know when your last backup actually ran.
- Software licenses expired without anyone noticing.
- New staff wait days for laptops and accounts to be set up.
- You can’t name a single person who is accountable for IT.
WHAT CLIENTS SAY
The work speaks. Sometimes the clients do too.
“We used to call three different people when something broke. Now we just text ITSolute. The printer, the WiFi, the billing software — it’s all one phone number.”
“They set up our entire office IT — laptops, network, Microsoft 365 — in a week. Painless. We expected the usual vendor circus and got the opposite.”
“Their AMC has saved us so many hours we didn’t realise we were losing. Things just work now, and when they don’t, someone picks up.”
AMC FAQS
Common questions before you sign.
Ready to stop running your own IT department in your head?
Free IT audit. We’ll quote the right tier based on what we actually find.
+91 92076 40404 · hello@itsolute.com · Parthas Lane, Kottayam, Kerala – 686001, India · Mon–Sat · 9:00 – 19:00 IST